Refund Policy

Last updated September 30, 2026

This page is a draft and is still being reviewed. Details in brackets will be filled in before Pigxel takes payments.

We want you to be happy with Pigxel. If a paid plan isn’t right for you, you can get your money back within 14 days of paying, no questions asked.

1. Who can get a refund

A full refund of any subscription payment, the first one or a renewal, if you ask within 14 days of that payment.
After 14 days, payments aren’t refunded, except where the law requires it. You can still cancel so the plan doesn’t renew.

2. How to ask

Our orders are processed by Paddle.com, our Merchant of Record, who handles refunds. Reply to your Paddle receipt email or find your order at paddle.net, or email us at [CONTACT EMAIL] and we’ll arrange it with Paddle.

Refunds go back to the payment method you used, usually within 5–10 business days depending on your bank.

3. What happens after a refund

The refunded plan ends and your account moves to the Free plan. Your tiles stay yours: you can still open, edit and export them.

4. Cancelling

You can cancel anytime from Settings › Subscription. Cancelling stops the next renewal; your plan stays until the end of the period you paid for.

5. Contact

[COMPANY NAME], [REGISTERED ADDRESS]. Email: [CONTACT EMAIL].